The more the world moves online, there’s greater need for safety and reliability. While genuine complaints are made in gambling- as is the case with any industry – there are ways you can distinguish between trustworthy online casinos and those you should avoid at all costs. Here are five factors to look for when deciding on the right online casino to play at. 

We spoke to Jacek Michałski, who is an expert in Polish online casinos and has played at some of the most reputable online casinos in Poland. To get more tips and advice on safe online gambling, you can see more of Jacek’s work here.   

Responsible Gambling

Online casinos are expected to provide basic tools and resources for players who are either addicted to gambling or feel that an issue may be starting to develop. Most trusted online casinos in Poland provide a responsible gambling section on their website designed to help self-regulate the pastime. Ways of achieving this include:

  • Wagering limits
  • Deposit limits,
  • Temporary account blocks
  • Timeouts

Customer Service

One way to test out an online casino before you join is by trying out their customer service. You may join the casino and find that you never even need to contact them. But it’s good to know that you have multiple ways of getting in touch and have your questions answered in a helpful and timely manner.

Having 24/7 access is even better. Many modern online casinos provide live chat support whenever players need an instant response, such as having difficulty with making a deposit. 

Most trustworthy casinos will provide at least two methods of contacting customer service. Some disreputable casinos only offer email support. That’s a sign you should stay well away. At the other end of the spectrum, casinos with a VIP programme sometimes offer personal account managers for that extra service.

You’ll find that any reliable kasyna internetowe in Poland will provide at least two ways of getting in touch. And if they have a VIP program to boot, that’s definitely the sign of a first-rate casino. 


This might be the most important factor of all when it comes to determining a casino’s trustworthiness. A licensed casino is obligated to undergo such checks and balances as regular audits. This ensures that the platform is 100% fair. 

There are various gambling licenses and jurisdictions, such as the Curacao EGaming Licence Department, the Alderney Gambling Control Mission, and the Malta Gambling Authority. You can usually see an online casino’s licensing information at the bottom of its website. 

Quality Gaming Content

This is ultimately the reason why players sign up to an online casino. A casino can stock hundreds, or even thousands, of games to make sure all players’ gaming tastes are catered for. 

Unfortunately, however, some unscrupulous casinos only offer games with low Return to Player (RTP) percentages and run off into the sunset with their huge commissions. You should look at the games section of an online casino you like the look of and look for games provided by leading gaming developers such as Microgaming, NetEnt Elks Studios, and Scientific Games, as they won’t offer unreasonable RTP percentages.

Some online casinos will publish the RTP percentages of each of their games. A decent slot will have an RTP of over 95%


One noteworthy attribute of fair gaming is timely customer payouts. This is why banking is a key factor in determining a casino’s trustworthiness. 

The most popular payment methods are prepaid cards, online banking, pay by phone, and e-wallets. Card payments are more vulnerable than the other methods.

When using your card at an online casino, look for PCI compliance and SSL encryption, as they suggest safety and security. You’ll also want to read over the privacy policy before you hand over your banking details. Also, look at the cashing out limits and any additional charges for making deposits or withdrawals with specific payment methods.


Now you know how to recognise a reliable online casino, there’s no reason not to enjoy playing your favourite online games, like poker, roulette, and blackjack. Just remember to claim the welcome bonus when signing up, and most of all, have fun.

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